Terms of service

Terms of service

These terms apply to the website www.stockholmfragrance.com (the “Website”) and govern the relationship between you as a customer and Stockholm Fragrance when shopping online.

Please read these terms carefully. By placing an order on the Website, you agree to the terms outlined below.

Company Information

Sthlm Fragrance Supplier AB
Organization number: 559106-3978
Address: Box 6111, 102 32 Stockholm, Sweden
Email: support@stockholmfragrance.com
VAT number: SE559106397801

Customer Service

You can reach us at support@stockholmfragrance.com
Customer service hours: Weekdays 09:00–16:00 (closed for lunch 12:00–12:30)
We typically respond the same day, and always within 48 hours.

Terms of Purchase

Once your purchase is completed, you will receive an automatic order confirmation via email. Please ensure your email address is correctly entered. If any details are incorrect, contact us immediately to modify or cancel your order before it is packed and dispatched.

We reserve the right to adjust prices and terms without notice. The applicable terms and prices are those stated at the time of your order. We also reserve the right for final sales and to correct any errors.

Payment Terms & Methods

We offer the following payment methods via Klarna Checkout:

  • Card payment: VISA or MasterCard

  • Direct payment: Handelsbanken, SEB, Nordea, Swedbank

  • Invoice via Klarna

  • Part payment via Klarna

After identification and risk assessment, Klarna Checkout will display the payment options available to you. Regardless of your choice, Klarna or one of its partners handles the payment transaction, while the product is sold directly by us.

Klarna Invoice

  • Receive your order before paying

  • 14-day payment period

  • No card details required

  • Return rights in accordance with Swedish Distance and Home Sales Act (certain exceptions apply)

  • SEK 50 reminder fee and 26.00% default interest for late payment

A credit check may be conducted during purchase. Klarna processes personal data in accordance with applicable law. You may advance the due date on your invoice free of charge via Klarna’s services.

Klarna Account

  • Flexible monthly payments from SEK 50/month or 1/24 of the total amount

  • Consolidated invoice for all Klarna purchases

  • Pay at the end of the following month

  • Avia fee of SEK 29/month

Delivery

We deliver with DHL, PostNord, and FedEx. Orders placed before 12:00 on weekdays are usually dispatched the same day. During peak periods or campaigns, dispatch may be delayed.

  • Normal delivery time: 3 working days from dispatch

  • Deliveries are made to your mailbox or nearest agent

  • For order values over SEK 599, we offer free shipping (applies within Sweden only)

  • Uncollected shipments are subject to a SEK 350 handling fee

If your package is damaged, report it directly to the courier. Do not accept damaged packages. If damage is found after opening, contact the courier to make a claim. Contact us if you cannot resolve the issue with the courier.

Returns & Complaints

In accordance with the Swedish Distance Contracts Act, you may return unused products within 14 days. Please contact us first to receive approval and a return number. Return shipping is at your expense and risk.

Returned items must be:

  • Unused and in original, unopened packaging

  • Free from stickers or markings on the product box

  • Packaged carefully, preferably in the original shipping carton

Do not return scented oils that have been opened or used in an aroma diffuser.

Return Address:

E-3PL Logistics AB
(Sthlm Fragrance Supplier)
Landskronavägen 20
252 32 Helsingborg, Sweden

Note: Unapproved or insufficiently stamped returns will not be accepted. Open purchase and right of withdrawal apply only to private customers, not companies.

Promotions & Sales

Campaign prices are valid while stocks last or until the campaign ends. Specific terms are published on each campaign page.

Personal Data & Privacy

We comply with the Personal Data Act (PUL) and process your data securely. Personal data is only shared with our payment partners for the purpose of order fulfillment.

You may request to view, update, or delete your personal data at any time. You will receive our newsletter but may unsubscribe at any time using the link provided in each email.

Cookies

This website uses cookies to enhance user experience and for functionality such as order processing and visitor statistics.

You may choose to disable cookies in your browser, though this may limit website functionality. Learn more at: minacookies.se/ditt-val

SMS Communication

The mobile number you provide at checkout may be used for SMS notifications related to your delivery and order status.

Dispute Resolution

Disputes are primarily resolved through our customer service. We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN). You may also use the EU's online dispute resolution platform: ec.europa.eu/consumers/odr